A small, but passionate business in the heart of Letchworth Garden City are looking to recruit an experienced IT Supply Analyst due to continued growth.

We are looking for an enthusiastic and motivated IT Support Analyst with a minimum of 3 years IT Support experience, who is able to provide an effective and responsive technical support service to all IT users in the business. 

What you’ll be doing:

• Working closely with key business stakeholders, you will troubleshoot, diagnose, and resolve
• problems related to hardware, operating systems and mobile devices.
• You will be the first point of contact for all technical enquiries, supporting hardware, software,
• and network issues via onsite, telephone, remote and service desk.
• You will own the IT process for new starters and leavers along with other related tasks such
• as desktop support, printer support, software installations, patch management as well as
• maintaining the ticketing management system.

What we’re looking for:

You are a strong communicator (both written and verbal) with the ability to provide high-quality

support in a customer-focused role. As an IT Support Analyst, you will have had exposure and have a

working knowledge of the following environments and technologies:

• Windows 10
• Microsoft Azure
• Microsoft InTune
• Office 365 including SharePoint
• Active Directory
• Mobile Technology (Apple and Android)
• CRM (preferably Microsoft Dynamics)
• Azure Information Protection

If you are looking for a career in IT Support where you will be respected as an individual and valued for the contributions you make, then hit that apply now button. We’d love to hear from you.

MORTGAGE ADVISOR 

An established, independent mortgage broker, with access to over 50 different lenders, is looking for a new  Mortgage Advisor to join their team. They identify and source the best lending options for our clients’  personal circumstances and are well known for delivering excellent customer service and offer honest,  reliable and expert advice. Honesty and integrity is at the heart of everything they do in order to provide and  bespoke advice. They manage their clients' processes from start to finish, ensuring peace of mind and up  to date status updates. 

The role 

This is a fantastic position for a qualified Mortgage Adviser to join a growing firm that can offer career  development by allowing you to be a key part in the firm’s ongoing successes. 

You will be part of a technical team and be actively involved in the back-office process as a key member,  the ideal candidate will want to have autonomy within the role and work closely with a team of experienced  financial advisers. 

What you will be doing 

Develop relationships with our existing and new customers, ensuring they receive the highest levels of  service and turn this into mortgage business 

● Processing mortgage applications and ensuring compliance of casework with FCA and internal  guidelines 

● Calling and meeting with potential clients to generate business and mortgage sign ups  ● You’ll need to demonstrate a commercial focus that leads to outcomes that are right for our 

customers whilst applying clear risk management and quality controls.  ● Identify and build relationships with mortgage lenders and insurance providers  ● Ensure that client data is accurately collected and recorded and managed within the company’s 

CRM system  ● Identifying opportunities to develop the business  ● Engaging and contributing to the company’s overall marketing strategy  ● Contributing to the development of marketing literature and overall company profile  ● Working closely with members of colleagues to ensure the common goal and outcome is 

achieved   

What we’re looking for 

● A natural communicator with a passion for delivering excellent customer service  ● The ability to maintain strict quality and compliance standards  ● Flexible and adaptable to change and new technology  ● You must be CeMAP qualified  ● You must also have previously held Competent Adviser Status within the last 36 months and 

been working in an advising capacity, achieving business objectives.  ● Effective communication, both written and verbal  ● Have a professional, proactive and positive attitude 

  What’s in it for you   

● Basic salary of £25k - £27k depending on experience  ● Uncapped OTE  ● Bonus scheme  ● Company events and social hours